1. Authenticity Guarantee

Every rug offered by Majestic Persian Carpets is guaranteed to be authentic, handwoven, and accurately represented.

• All pieces are sourced through trusted, long‑standing artisan families and collectors.

• Each rug is accompanied by a Certificate of Authenticity detailing origin, materials, age (where applicable), and craftsmanship.

2. Pricing & Valuation

Our pricing reflects the rarity, craftsmanship, age, and condition of each piece.

• Prices are non‑negotiable unless otherwise stated during a promotional period.

• Valuations are conducted by our fifth‑generation experts and are final.

• Quotes for insurance or replacement value can be provided upon request for a fee.

3. Sales Finality

Due to the unique and irreplaceable nature of handmade rugs:

• All sales are final.

• We do not offer refunds or exchanges once a purchase has been completed.

• Customers are encouraged to inspect rugs in‑store or request additional photos/videos before purchasing.

4. Holds & Deposits

We offer short‑term holds to assist with decision‑making:

• Rugs may be held for 24 hours without deposit for approved customers.

• Longer holds require a 25% non‑refundable deposit.

• Deposits are applied toward the final purchase price.

5. Payment Methods

We accept:

• Visa, Mastercard, Amex

• EFTPOS

• Bank transfer

• Cash

• Approved payment plans for selected pieces

Full payment must be received before any rug is released or delivered.

6. Delivery & Shipping

We offer local, national, and international delivery.

• Delivery fees vary based on size, weight, and destination.

• International shipping includes insurance and tracking.

• Majestic Persian Carpets is not responsible for delays caused by customs or freight carriers.

7. Care, Cleaning & Repairs

We proudly offer professional rug wash and repair services.

• Services are quoted individually based on rug type, age, and condition.

• Customers are responsible for drop‑off and collection unless delivery is arranged.

• Majestic Persian Carpets is not liable for pre‑existing damage or colour instability.

8. Custom Orders & Special Requests

For bespoke pieces or special acquisitions:

• A 50% deposit is required to initiate sourcing or weaving.

• Custom orders are non‑refundable.

• Lead times vary depending on origin and craftsmanship.

9. Customer Responsibilities

Customers are responsible for:

• Ensuring accurate measurements before purchase

• Selecting appropriate underlays for flooring types

• Maintaining rugs according to recommended care guidelines

We are always available to advise on placement, care, and long‑term preservation.

10. Privacy & Confidentiality

All customer information is handled with strict confidentiality. We do not share personal or purchase details with third parties except where required for delivery or insurance documentation.

11. Policy Updates

Majestic Persian Carpets reserves the right to update this Sales Policy at any time to reflect operational or market changes. The most current version will always be available in‑store and upon request.